Privacy Policy

Effective Date: 16 March 2026
Last Updated: 16 March 2026

At Cups of Coco (“Company,” “we,” “us,” or “our”), accessible from https://www.cupsofcoco.com/, we value your privacy and are committed to protecting your personal information.

This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, purchase our products or services, join our programs or memberships, sign up for our email list, submit forms, or otherwise interact with us online.

By using this website, you consent to the practices described in this Privacy Policy.

1. Who We Are

Business Name: Cups of Coco
Website: https://www.cupsofcoco.com/
Business Location: Florida, United States
Contact for Privacy Questions: reen@cupsofcoco.com

2. Information We Collect

We may collect personal information that you voluntarily provide to us, as well as certain information collected automatically when you use our website.

A. Information You Voluntarily Provide

We may collect the following information when you fill out a form, make a purchase, book a call, subscribe to our email list, create an account, or otherwise interact with us:

  • Full name

  • Email address

  • Phone number

  • Billing address

  • Payment-related information (processed securely by third-party payment processors such as Stripe and/or PayPal)

  • Form responses, questionnaire responses, or other information you submit through contact forms, application forms, booking forms, or program intake forms

  • Account or login information for membership, portal, or client-access areas (if applicable)

B. Information Collected Automatically

When you visit our website, certain information may be collected automatically, including:

  • IP address

  • Browser type and version

  • Device type

  • Operating system

  • Pages visited

  • Referring website

  • Date/time of access

  • Clickstream and browsing behavior

  • Cookies and similar tracking technologies

3. How We Use Your Information

We may use the information we collect for business and operational purposes, including to:

  • Provide, operate, and maintain our website

  • Deliver coaching, consulting, digital products, memberships, programs, or other services

  • Process purchases and payments

  • Send receipts, confirmations, onboarding details, and account-related communications

  • Respond to inquiries, support requests, and applications

  • Schedule or manage discovery calls, consultations, or bookings

  • Send newsletters, updates, promotional emails, and other marketing communications

  • Improve our website, offers, content, and user experience

  • Analyze website traffic and performance

  • Prevent fraud, abuse, or unauthorized access

  • Comply with legal obligations and enforce our terms

4. Payment Processing

We do not directly store or process full payment card details on our servers.

Payments made through our website may be processed by secure third-party payment processors, including:

  • Stripe

  • PayPal

These providers collect, use, and process your payment information in accordance with their own privacy policies and security practices. We encourage you to review their policies directly before submitting payment information.

5. Email Marketing and Communications

If you opt in to receive emails from us, download a free resource, register for an event, make a purchase, or otherwise provide your contact information, we may send you:

  • Newsletters

  • Promotional emails

  • Product or program updates

  • Educational content

  • Event announcements

  • Customer service and transactional emails

We may use ConvertKit or similar email marketing tools to manage email subscriptions and communications.

You may unsubscribe from marketing emails at any time by clicking the unsubscribe link in any email or by contacting us at reen@cupsofcoco.com.

Please note that even if you opt out of marketing emails, we may still send you transactional or service-related communications (such as purchase confirmations, login details, or important account notices).

6. Cookies and Tracking Technologies

Our website may use cookies, pixels, and similar technologies to improve your experience, understand website performance, and support marketing efforts.

These technologies may be used to:

  • Remember user preferences

  • Improve site functionality

  • Analyze traffic and visitor behavior

  • Measure campaign performance

  • Support advertising or retargeting efforts (if applicable)

By using our website, you consent to the use of cookies and similar technologies as described in this Privacy Policy, unless you disable them through your browser settings.

You may choose to disable cookies in your browser, but some parts of the website may not function properly as a result.

7. Third-Party Tools, Platforms, and Embedded Content

We may use third-party platforms and services to operate our business and website, including but not limited to:

  • Squarespace (website hosting/platform)

  • Stripe (payment processing)

  • PayPal (payment processing)

  • ConvertKit (email marketing and automations)

  • Podbean (podcast hosting/embedded podcast content)

  • Spotify and Apple Podcasts (linked or embedded podcast platforms, where applicable)

Our website may contain embedded content or links to third-party websites, platforms, or services. For example, podcast players, payment portals, or external listening platforms may behave as if you visited those third-party websites directly.

We are not responsible for the privacy practices, content, or security of third-party websites or services. We encourage you to review their privacy policies before submitting personal information or interacting with their content.

8. How We Share Your Information

We do not sell your personal information.

We may share your information only as reasonably necessary in the following circumstances:

  • With service providers and vendors who help us operate our website and business (such as website hosts, email providers, payment processors, and software platforms)

  • To fulfill services, purchases, memberships, or program delivery

  • To comply with legal obligations, court orders, or lawful requests

  • To protect our rights, property, security, or users

  • In connection with a business transfer, merger, acquisition, or sale of assets (if ever applicable)

All third-party providers are expected to handle personal information in accordance with their own privacy and security obligations.

9. Data Retention

We retain personal information only for as long as reasonably necessary to:

  • Provide our services and products

  • Maintain customer and business records

  • Comply with legal, tax, accounting, or regulatory obligations

  • Resolve disputes

  • Enforce agreements and policies

The length of time we keep your information may vary depending on the type of information and the purpose for which it was collected.

10. Children’s Privacy

Our website, products, and services are intended for a general audience and are not specifically directed to children under the age of 13.

We do not knowingly collect personal information from children under 13 without appropriate parental consent. If you believe that a child under 13 has provided personal information to us, please contact us at reen@cupsofcoco.com, and we will take reasonable steps to delete the information as required by applicable law.

If you are located outside the United States and a different age threshold applies under your local laws, we will make reasonable efforts to comply with applicable requirements.

11. Your Privacy Rights

Depending on where you live, you may have certain privacy rights under applicable law, which may include the right to:

  • Request access to the personal information we hold about you

  • Request correction of inaccurate or incomplete information

  • Request deletion of your personal information, subject to legal or contractual exceptions

  • Opt out of marketing communications

  • Request information about how your data is used or shared

To make a privacy-related request, please contact us at:

reen@cupsofcoco.com

We will respond within a reasonable timeframe and in accordance with applicable law.

12. U.S. State Privacy Rights (Including California Residents)

If you are a resident of certain U.S. states (such as California, Virginia, Colorado, Connecticut, Utah, or others with applicable privacy laws), you may have additional rights regarding your personal information, subject to applicable thresholds and exemptions.

These rights may include the right to:

  • Know what personal information is collected and how it is used

  • Request deletion of personal information

  • Correct inaccurate personal information

  • Access or receive a copy of your personal information

  • Opt out of certain types of data sharing or targeted advertising, where applicable

Because privacy laws vary by state and business thresholds, these rights may not apply in every situation. To submit a request, email reen@cupsofcoco.com.

13. International Visitors

Although Cups of Coco is based in Florida, United States, our website may be accessed by users from outside the United States.

If you access the website from another country, please be aware that your information may be transferred to, stored in, and processed in the United States or other countries where our third-party service providers operate.

By using this website and submitting your information, you consent to such transfers, subject to applicable law.

14. Data Security

We take reasonable administrative, technical, and organizational measures to protect your personal information from unauthorized access, disclosure, misuse, or loss.

However, no method of transmission over the internet or method of electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

You use the website and submit information at your own risk.

15. Do Not Track Signals

Some web browsers may transmit “Do Not Track” (“DNT”) signals. Because there is currently no universally accepted standard for recognizing or responding to DNT signals, our website may not respond to them at this time.

16. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or website functionality.

When we make updates, we will revise the “Last Updated” date at the top of this page. Your continued use of the website after changes are posted constitutes your acceptance of the revised Privacy Policy.

We encourage you to review this page periodically.

17. Contact Us

If you have any questions about this Privacy Policy or would like to make a privacy-related request, please contact:

Cups of Coco
Email: reen@cupsofcoco.com
Website: https://www.cupsofcoco.com/